There's a typo on the referral code that you entered.If you already created an account and you clicked the link in your email again.There are a few reasons you might get this error: 'Sorry, the code you have entered is invalid' If you see this error and can't get into your account after trying the above steps, please submit a ticket and include a screenshot of the entire account creation page. You can try logging into or resetting your password at /forgot-password. Check the link in the most recent email you received. If that doesn't fix the issue, please submit a ticket to our support team. Manually typing in your birthdate might cause this error to pop-up Make sure that you use the dropdown feature under the birthdate field.Use a different browser from the one you initially tried.Copy and paste your account creation link in incognito mode.Clear your browsers cache and cookies and try again.To resolve this and complete the account creation process, please ensure that all your information is accurate, and do one of the following: 'There was a problem creating your account: Account creation restricted due to security and legal requirements' To see the full system requirements, check out our Palia System Requirements article.ĭon't see your issue below? Contact our friendly Player Support team! Account Creation Please keep in mind that we currently support Windows 10 64-bit or higher. Below are the most frequently asked questions related to registering and logging into your account as a play tester.

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